Welcome to Puffx Host. This Cancellation & Refund Policy governs all products and services purchased through our website. By placing an order, you agree to the terms of this Policy.
Puffx Host provides digital products and services. Because these are digital, refund eligibility varies by product type and activation status — please review the details below before placing an order.
Shared, reseller, and cloud hosting can be cancelled before activation; refunds are limited once activated.
Custom-provisioned resources become non-refundable once provisioning begins or the server is delivered.
Domain registrations and SSL certificates are strictly non-refundable once processed or issued.
Website design, development, and migration payments become non-refundable once work has started.
Please read the details below for a complete understanding of how cancellations and refunds work at Puffx Host.
Puffx Host provides digital products and services, including but not limited to:
Since these are digital services, refund eligibility depends on the type of product or service purchased.
Cancellation requests will be accepted only if the purchased service has not yet been activated, provisioned, registered, or delivered.
Once a service has been activated or delivered, cancellation requests cannot be accepted.
Eligible services may qualify for a refund under the following conditions:
Shared Hosting plans may be cancelled before account activation.
After activation, refunds are generally not available unless Puffx Host is unable to provide the purchased service due to reasons solely attributable to us.
Domain registrations, renewals, transfers, premium domains, and redemption services are strictly non-refundable.
Refunds will not be issued for:
Customers are responsible for verifying domain details before placing an order.
VPS Hosting and Dedicated Servers are custom-provisioned resources.
Once provisioning begins or the server has been delivered, these services become non-refundable and non-cancellable, except where Puffx Host is unable to deliver the ordered service.
Cloud Hosting and Reseller Hosting services become non-refundable once the hosting account has been activated.
SSL Certificates are non-refundable after issuance because they are generated specifically for the requested domain.
Payments for website development, software development, migrations, installations, configurations, and custom digital services are non-refundable once work has started.
If work has not yet begun, cancellation requests may be considered at the sole discretion of Puffx Host.
If a customer accidentally makes multiple payments for the same order due to a payment gateway or technical error, the duplicate payment will be refunded after successful verification.
If Puffx Host is unable to provision or activate a purchased service due to our own technical limitations, the customer may be eligible for a full refund.
Refunds will not be granted for:
Customers are responsible for reviewing product specifications before completing payment.
No refund will be issued if a service is suspended or terminated due to:
Third-party licenses, including but not limited to cPanel, Plesk, LiteSpeed, Softaculous, DirectAdmin, WHMCS, and other paid software, are non-refundable once activated.
Activation delays caused by payment verification, maintenance, domain registries, data centers, network providers, force majeure events, or other third-party services do not automatically qualify for a refund.
Puffx Host reserves the right to reject refund requests in cases involving:
Customers are encouraged to contact Puffx Host before initiating a chargeback. Fraudulent chargebacks may result in permanent account suspension.
Approved refunds will be processed to the original payment method (within the eligible period) or to the Puffx Host Wallet (where applicable), subject to this Policy and applicable payment gateway rules.
Refund processing generally takes 5–10 business days after approval.
Applicable GST or government taxes may not be refundable unless required by applicable law.
Puffx Host reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. The latest version will always be available on our website.
This Policy shall be governed by the laws of India. Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Morena, Madhya Pradesh, India.
Puffx Host
Website: Puffx Host
Email: support@puffxhost.in
Phone / WhatsApp: +91 7354336624
Support: 24×7 Customer Support
Puffx Host is committed to handling cancellations and refunds fairly and transparently, in line with the terms set out in this Policy, while maintaining the highest standards of customer support.
Talk to Support →Common questions about how cancellations and refunds work at Puffx Host.
Reach out to our support team and we'll help you review your eligibility under this Policy.
Contact Support